Shipping & Delivery
**Please review items availability before placing order.** Not every item has the same shipping window, as we utilize a warehouse separate from the store itself. "Business days" do not include weekends or federal holidays. It is not guaranteed that your item will ship the same day the shipping label is created as sometimes we work on weekends/late nights to catch up, print tags ahead of truck deliveries so we're prepared the moment it pulls up, and rely on carriers to come to our store for our daily scheduled pick ups. There's a lot of moving parts, however we assure you we print, pull, pack and send out every order as quick as possible.
If you are ordering a discounted/on sale item there is a possibility the can is dented or dinged, however the contents are perfectly fine. A dent or a ding on the packaging does not affect the integrity of the usable product itself. If you do not want a cosmetically imperfect can, please contact us so that we can make arrangements to provide adjusted pricing and we will grab from the inventory accordingly.
If you are experiencing weather, going out of town or have special instructions regarding the shipping/delivery of your order please write us a note in the notes section of the order, or send us an immediate email to Customer.Care@carolinapine.com as we will not be held responsible for your vacations, carrier leaving it on the porch, stolen packages etc.
Order Confirmation Agreement
Order confirmations are automatically sent to the billing email address given by you during checkout. IN ORDER TO RESERVE YOUR PRODUCT WITH OUR MANUFACTURERS, YOUR CREDIT CARD IS CHARGED THE BALANCE OF YOUR SALES ORDER AT THE TIME YOU PLACE YOUR ORDER. If paying in full to reserve your items and start the logistics process of it shipping to your home is not of preference, we offer a "Pay Later" option however please know it's a first come first served when the trucks arrive. If upon placing your order online, you don't receive an email confirmation within 48 hours please contact us immediately at 919-947-5112. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from Carolina Pine Country Store LLC, a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, we kind ask that you reply to the change so that we know you received verification of the changes.
Shipping to Alaska & Hawaii & USA Islands
We are currently limited by what we can ship. If it can fit in a USPS flat rate and it's in stock at our own store (not the warehouse), we can ship it. We can NOT ship freight items. However if you would still like an item we provide, we can let you know our contracted shipping rates to your location for the item and still send if you prefer. Please call Customer Service at 919-947-5112 for these rates to Alaska and Hawaii.
Tracking Your Order
Tracking Information will be emailed to you once your order has shipped. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on the carrier’s website.
We have noticed lately with USPS that some packages are not scanning into their system until it's actually delivered. We ask for your patience and trust that we have sent your item and understanding that we are relying on the carriers tracking system to work properly.
Multiple Shipments
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).
Shipping Backorders
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site - we do our very best)
Carolina Pine Country Store is proud to boast and excellent fill rate. We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. Carolina Pine Country Store will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately.
Carolina Pine Country Store does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks.
Carolina Pine Country Store will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation. We will also not be held responsible for successfully delivered orders per the tracking number. If your order states delivered, but you did not receive it, you are responsible for contacting your local carrier so that they may contact your driver for verification, check the GPS coordinates when delivery was scanned, and/or reviewing an issue with theft in your local area. Any successful claims that are processed with carriers will be remedied directly back to the customer by the carrier. If you are still in need of the item another order will need to be placed or we can assist you with finding a store local to you that carries the item(s).
Please call a customer service representative at 919-947-5112 to check stock and real time availability on all products listed on the Carolina Pine Country Store website. Or email Customer.Care@carolinapine.com We will reply as quickly as possible.
Packaging
We agree that beautiful packaging is nice and sends a statement, however having a beautiful and healthy world for our children and our children's children to grow up in sends a bigger statement! Therefore in our efforts to be a green company, we recycle as much as possible. With that we reuse quality shipping boxes, bubble wrap, local newspaper, tissue paper etc and hope that you'll do the same.
Sales Tax
Carolina Pine Country Store is a registered corporation in the State of North Carolina and is responsible for collecting 6.75% state sales tax on all orders shipped within the state. Our shopping cart will automatically calculate this tax on all orders shipped within the state of North Carolina.
Disclaimer
This site is provided by Shopify on an "AS IS" basis. Carolina Pine Country Store LLC. makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the fullest extent permissible by applicable law, Carolina Pine Country Store. disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Carolina Pine Country Store will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. YOUR USE AND BROWSING IN THE WEB SITE ARE AT YOUR OWN RISK.
Secure Payment Options
We accept MasterCard, Visa, Discover, American Express, Apple Pay, Paypal and Paypal Express. All transactions are handled through a SSL secure server protected by GEOTrustSSL®.
Links to Third Party Sites
The site may contain links to other third party sites. We are not responsible for the privacy practices or the content of these third party sites.
Copyright
All content included on this site, such as text, graphics, logos and images are the property of Carolina Pine Country Store. or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of Carolina Pine Country Store, Inc. and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners.
Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information*. This may include your name, address, telephone number, e-mail address and credit card number. We use this information to process your purchase transactions and to send you marketing and/or promotional materials by e-mail. Emails may contain links to Third Party Sites owned and operated by different companies over which we have no control. You are advised to read the posted privacy policies of these sites before revealing any personal information. You always have the option to opt out of mailings by simply contacting us via our "Contact Us" page.
*This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, and safety.
Data Accuracy
Carolina Pine Country Store makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site's accuracy, correctness or reliability. Carolina Pine Country Store reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, Carolina Pine Country Store will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.
Warranty Policy
All products are covered by manufacturer warranties.
Coupons & Discount Codes Exclusion List
All of our products are already listed at minimum allowable pricing per the companies we are contracted with to sell. We legally can not offer these products any lower than what they already are. However this is good news that you are ALWAYS getting the best price possible and allowable. If you find a lower price on an item with a company selling/shipping online please provide the link and we will look into it right away and what we can do for you.
We do however offer a rewards program through our website - please check that out before placing your order. It's worth it!!
Gift Cards
e-Gift Cards can only be redeemed at Carolinapinecountrystore.com and are not redeemable for cash except to the extent required by law. e-Gift Cards are "virtual" and are sent to the recipient by email. The order requires an email address for the recipient. A shipping address is not necessary. If multiple e-Gift Cards are purchased in one order for a single recipient all the corresponding e-Gift Card codes are sent to the recipient in one email. Each e-Gift Card has a unique code, which can be redeemed by only one customer during checkout. If you use your e-Gift Card for a purchase and do not exhaust the balance then the difference will be available for future purchases.