Returns, Exchanges & Damage Claims

We want you to love your Carolina Pine pieces. Because many items are made to order or ship directly from a partner warehouse, return eligibility varies by item. Please read this policy before ordering, and contact us before purchasing if you have a question about a specific piece.

Return Eligibility

For eligible, non-final-sale merchandise, please request return authorization within 5 calendar days of delivery.

Items may be returned only after Carolina Pine provides written authorization and return instructions. Please do not send a return to our mailing address or directly to a supplier without authorization.

To qualify, merchandise must be unused, uninstalled, clean, in its original packaging, and in resalable condition. Returns sent without authorization, or returned damaged, used, or without suitable packaging, may be refused or returned at the customer’s expense.

Items That Are Final Sale

Unless an item arrives damaged, defective, or incorrect, the following are final sale and are not eligible for cancellation, exchange, or return after shipment:

• Paint and finishing products

• Custom, personalized, made-to-order, and special-order items

• Clearance and seasonal items

• Furniture, freight, and oversized items

• Items marked final sale or non-returnable on the product page

Drop-ship items may be returned only when Carolina Pine gives written approval and the fulfillment partner accepts the return.

Return Shipping, Fees & Refunds

Customers are responsible for return shipping unless we sent the wrong item or approve a damage or defect claim.

Original shipping, delivery, freight, liftgate, threshold, and other service charges are non-refundable once incurred. For eligible returns, a restocking fee of up to 25% may apply. If a fee applies, we will confirm it in writing before issuing return instructions.

After an approved return is received and inspected, eligible refunds are issued to the original payment method within 7 business days. Shipping charges, applicable restocking fees, and non-refundable delivery services are deducted from the refund. Your bank or card issuer may require additional time to post the credit.

Damaged, Defective, or Incorrect Items

Please inspect every order promptly. Report concealed damage, defects, or an incorrect item within 48 hours of delivery by emailing Customer.Care@carolinapine.com.

Please include:

• Your order number

• Clear photos of the item

• Photos of the shipping carton, all packaging, and shipping label

Keep all packaging until your claim is resolved. Photos and packaging are often required for carrier or supplier claims.

For freight deliveries, inspect the shipment before signing. If there is visible damage, note it on the delivery receipt and refuse the damaged shipment when appropriate.

Once a claim is approved, Carolina Pine will work toward the appropriate remedy—replacement, repair, refund, or store credit—based on the item and availability. Items should not be used, installed, altered, or discarded while a damage claim is under review.

Cancellations & Order Changes

Contact us as soon as possible if you need to cancel or change an order. We will make every reasonable effort to help, but an order cannot be cancelled after it has entered fulfillment, shipped, or been released to a maker or fulfillment partner.

Custom, made-to-order, and special-order items may not be cancellable once production or fulfillment has begun.

Natural Materials & Handcrafted Character

Variations in grain, color, texture, patina, distressing, veining, and handcrafted details are normal for natural, vintage-inspired, handmade, reclaimed, or hand-finished materials. These characteristics are not defects. Product colors may also appear differently from screen to screen.

Questions

For help with a return, exchange, cancellation, or claim, email Customer.Care@carolinapine.com or call/text 919-432-7230. Please include your order number and photos when applicable.